FAQs

What do you sell?

Sleep and comfort essentials for home, including wedge and incline pillows, a leg rest pillow, a backrest pillow, cooling and heavyweight blankets, and sleep masks.

How long does shipping take?

Shipping is free on all US orders. Orders are processed within 1 to 2 business days and typically arrive within 8 to 15 business days. See our Shipping Policy for details.

Do you ship outside the US?

Not at this time. We ship within the United States only.

How do I track my order?

You'll receive a tracking number by email as soon as your order ships. You can also check your order anytime on our Track Your Order page.

What payment methods do you accept?

All major credit and debit cards, plus the express payment options shown at checkout. Every payment goes through our secure, encrypted checkout.

Can I return a product?

Yes. Most of our products come with a 60-night trial from the day your order is delivered. The return window for each product is listed on its product page. See our Refund Policy for full details.

Who pays for return shipping?

Return shipping is generally covered by the customer. If your order arrives damaged, defective, or incorrect, contact us and we'll take care of it.

Can I exchange an item?

We don't offer direct exchanges. The fastest way to get a different size or color is to return your item for a refund and place a new order.

Can I change or cancel my order?

Contact us as soon as possible. If your order hasn't shipped yet, we'll update or cancel it and issue a full refund. Once it has shipped, it can be returned under our Refund Policy.

My item arrived damaged. What should I do?

Email us within 7 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

Are your products medical devices?

No. Our products are designed for comfort and everyday use. They are not intended to diagnose, treat, or prevent any condition.

How do I contact you?

Email hello@shackedupessentials.com. We reply within 24 hours.