Refund policy
We take pride in the comfort and quality of every Shacked Up Essentials product, and we're confident you'll love sleeping with yours. If something isn't right, let us know. Give us a chance to help, and if it's still not the right fit, we'll make the return simple.
Return window
Most of our products come with a 60-night trial, starting the day your order is delivered. You're welcome to open and use your product during the trial, so you can decide at home. The return window for each product is listed on its product page.
Conditions
- Items must be in good, returnable condition, free from stains or damage, with all original parts and accessories.
- Items must be purchased directly from shackedupessentials.com.
- One trial per customer per product.
- Please contact us before sending anything back. Returns sent without a return request may be delayed or unable to be processed.
Exclusions
We're unable to accept returns on items showing signs of misuse or improper care, including tears, burns, liquid damage, or heavy staining. Gift cards are non-returnable.
Return shipping
Return shipping is generally covered by the customer. Each request is reviewed individually, and we'll always let you know your options before you send anything.
Damaged, defective, or incorrect items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll take care of it at no cost to you.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Please allow a few extra days for your bank to post it. If more than 15 business days have passed since your refund was approved, email us and we'll look into it.
If you received an item as a gift, refunds are issued to the original purchaser.
Exchanges
We don't offer direct exchanges. The fastest way to get a different size or color is to return your item for a refund and place a new order.
Order changes and cancellations
We process orders quickly, so please contact us as soon as possible if you need to make a change or cancel. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can't be cancelled, but it can be returned under this policy.
Start a return
Email hello@shackedupessentials.com with your order number and the reason for your return, and we'll send you everything you need. We reply within 24 hours.
Nothing in this policy limits any rights you have under applicable consumer protection laws.